Insurance Customer Service Rep
Job Description
Brian A Rust Insurance Agency Inc. has proudly served the community for 25 years, helping farms, businesses, and individuals protect their livelihoods. We believe insurance is built on relationships, trust, and personal service, and we take pride in creating a supportive experience for both our clients and our team. Our small office offers a friendly environment where employees feel supported and can build meaningful relationships with the people they serve. This is not a high-pressure, sales-quota-oriented team; we are more methodical and vet our clients well. We value teamwork, flexibility, and doing right by our clients.
We’re seeking an Insurance Customer Service Rep to process policy changes, quote insurance products, explain coverage solutions, and support clients with their insurance needs. You’ll also handle important back-office responsibilities, including issuing certificates of insurance and working with underwriting and the home office. This Monday-through-Friday role offers licensing assistance and opportunities to grow into a sales role.
- Paid time off, paid holidays, and paid sick leave
- Licensing assistance
- Retirement plan
If you’re detail-oriented, positive, and ready to grow with a supportive team, apply today!
Benefits
- Paid Time Off (PTO)
- Hands on Training
- Mon-Fri Schedule
- Career Growth Opportunities
- Retirement Plan
- Licensing Assistance
- Holidays Off
- Paid Holidays
- Advancement Opportunities
- Mentorship
- Paid Sick Leave
Responsibilities
- Process policy changes for customers
- Quote various insurance products
- Explain coverage solutions to clients
- Issue certificates of insurance
- Work with underwriting and home office teams
- Support clients with insurance service needs
Requirements
- An insurance license is preferred but not required to apply
- Previous insurance experience preferred
- Comfort using Microsoft systems and moderate typing ability
- Ability to work independently and collaborate with a small team
- Detail-oriented approach to client service
- Strong problem-solving skills
- Enjoys helping people and building relationships
- Receptive to coaching and feedback