Insurance Customer Service Representative

Job Description

Taylor-Moore Agency is seeking a motivated, detail-oriented individual who performs best in a structured environment and communicates in a clear, professional manner. This role is ideal for someone who values consistency, enjoys helping clients, and takes pride in doing work accurately and thoroughly.

We welcome applicants with a range of experience, from those beginning their careers to highly experienced professionals. Compensation will be based on experience.

You do not need prior insurance experience — we will train the right person.

Even if your experience does not align perfectly with every qualification listed, we encourage you to apply. We consider a combination of skills, potential, and overall fit when evaluating candidates.

This Role Is Ideal for Someone Who:

• Is dependable and follows instructions carefully

• Communicates in a clear, concise, and respectful manner

• Enjoys helping people while maintaining a courteous and positive approach

• Is comfortable speaking with clients by phone, email, and in person

• Thrives in structured environments with defined procedures

• Is organized and attentive to details

• Can manage routine tasks with consistency

• Maintains composure during busy periods or client concerns

• Is motivated to learn, develop new skills and build a long-term career

This is a structured, process-driven role. Success comes from reliability, accuracy, attention to detail and a willingness to learn.

Work Environment & Expectations

• Structured workflow with clear procedures

• Established office setting

• High attention to detail required daily

• Combination of client interaction and independent work

• Ongoing training and skill development

This position is well-suited for someone seeking stability, career growth, and a long-term career path in insurance.

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off (PTO)
• Life Insurance
• Disability Insurance
• Paid Licensing Support
• Ongoing Training & Mentorship
• Career Advancement Opportunities
• Professional, Team-Oriented Environment

Responsibilities

• Assisting clients with personal insurance policies (home, auto, renters, umbrella, etc.)

• Quoting new business and explaining coverage options clearly

• Processing policy changes, renewals, claims and cancellations

• Responding to client questions and service requests

• Maintaining accurate and organized client documentation

• Following carrier guidelines and agency procedures

Most daily tasks are structured and repeatable. This role requires responsiveness to client needs and the ability to stay organized in a moderately fast-paced environment.

Requirements

• High school diploma or equivalent

• College degree preferred, but not required

• Strong written and verbal communication skills

• Basic computer proficiency

• Ability to stay organized and manage tasks consistently

• Willingness to obtain a Property & Casualty License within 6 months (agency will support and pay for licensing)

Nice to Have (Not Required)

• Customer service or office experience

• Sales or retail experience

• Active Property & Casualty License

• Experience working with detailed documentation

Important

This is an in office, full-time position.

To move forward in the hiring process, you must complete the assessment.

We hire for long-term fit, work ethic, and growth potential — not just prior experience. If you are dependable, detail-oriented, and motivated to build a professional career, we encourage you to apply.