Insurance Customer Service Representative

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about: building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture of empowerment and commitment to innovation in the specialty insurance space.

About CPH Insurance

CPH Insurance is committed to delivering exceptional service and innovative insurance solutions to our customers. We pride ourselves on maintaining a collaborative, team-oriented culture where employees are empowered to contribute, grow professionally, and make a meaningful impact on the customer experience.

Position Summary

CPH Insurance is seeking a Customer Service Representative to support customers through the administration of insurance products and claims processes. This role is responsible for assisting customers via phone and email, facilitating claims administration, supporting underwriting activities, and contributing to ongoing technology and process improvement initiatives.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment.

Key Responsibilities

• Assist customers with navigating insurance products and digital platforms via phone and email.
• Facilitate the claims submission and review process, ensuring timely and accurate handling of claims activity.
• Support underwriting functions by reviewing information and helping maintain the integrity of insurance programs.
• Partner with technology and product development teams by identifying and communicating system issues, enhancement opportunities, and user feedback.
• Maintain accurate records and documentation related to customer interactions and claims activity.
• Deliver exceptional customer service while resolving inquiries, concerns, and requests.