Insurance Customer Service Specialist

Job Description

Our office is looking for a Customer Service Specialist to join our team. The perfect person must enjoy helping others, being part of a high performing team, self motivated and organized.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan

Responsibilities

• Process customer policy change requests.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Assist new client's with e-signatures, online accounts and mobile apps
• Conduct policy and coverage reviews.
• Provide exceptional customer service.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Possess a Nevada Property & Casualty insurance license.
• Strong communication skills, both oral and written.
• Bilingual, fluent in both English and Spanish is beneficial.