Insurance Customer Service Specialist

Job Description

Join Bruce Karolyi State Farm Agency, long established insurance agency located in Oroville. As a Customer Service Specialist - Insurance, you will play a vital role in ensuring our clients receive exceptional service and support. We believe in building meaningful relationships with our customers and providing them with the peace of mind that comes from being insured by State Farm.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing guidance on insurance policies. You will have the opportunity to showcase your exceptional communication skills and customer-oriented approach to assist clients in finding the best insurance solutions to meet their needs.

We value teamwork and collaboration, and our team is dedicated to creating a positive and inviting work environment. If you are a motivated and customer-focused individual who thrives in a busy setting, we invite you to join our team at Bruce Karolyi State Farm Agency. Apply now to be a part of our growing family!

Benefits

• Paid Time Off (PTO)
• Life Insurance
• Mon-Fri Schedule
• Retirement Plan
• Professional Work Environment
• Hands on Training
• Career Growth Opportunities
• Flexible Schedule
• Parental Leave
• Matching Retirement Contributions
• Agent Aspirant Program Opportunity
• Excellent local and corporate Trainging

Responsibilities

Responsibilities:

• Provide exceptional customer service to clients, addressing their inquiries and concerns regarding insurance policies and claims.
• Assist clients in selecting the right insurance coverage based on their needs and provide guidance throughout the application process.
• Process policy changes, endorsements, and cancellations accurately and efficiently.
• Collaborate with the agency team to provide comprehensive insurance solutions to clients.
• Maintain accurate client records and follow up on outstanding tasks or documentation.
• Stay up-to-date with industry regulations and product knowledge to provide accurate and relevant information to clients.

Requirements

• Previous experience in customer service, preferably within the insurance industry
• Excellent communication skills, both verbal and written
• Strong attention to detail and problem-solving abilities
• Ability to work in a busy environment and adapt to changes
• Customer-centric mindset and passion for helping others
• Familiarity with CRM software and comfortable with technology
• Property & Casualty & / or Life license preferred

For more information go to: www.Teamkarolyi.com