Insurance & Marketing Governance Assistant Manager

求職者您好：104網站僅代表職缺張貼，若要投遞履歷請移至下方網址，履歷將以官網投遞為主，謝謝。
美國運通職缺官網：《https://careers.americanexpress.com/en/sites/CX_1/jobs/preview/26012121/?location=Taiwan&locationId=300000000229149&locationLevel=country&mode=location》

This role is mainly taking insurance agent and compliance officer role under AMEX Taiwan Insurance business also need to handle regular board and shareholder meetings, besides, this role will support AMEX product & marketing team to ensure internal policies are compliant and data protection mechanism is always in place.

Responsibilities -

Insurance Legal Entity & Governance Support

• Coordinate regular board meetings and shareholder meetings for the insurance legal entity as required.
• Prepare meeting agendas, collect materials, draft meeting minutes, and coordinate review and sign-off by relevant parties.
• Maintain governance records and ensure required documentation is properly retained.

Insurance Compliance & Regulatory Governance

• Act as compliance contact for the insurance business and Product & Marketing team.
• Coordinate and facilitate responses to compliance-related inquiries and internal review requests across insurance and credit card businesses, assess potential business impacts, and support the implementation of required process and policy changes.
• Communicate regulatory and policy updates to relevant stakeholders and support ongoing adherence to company requirements.

Customer Complaint Investigation & Partner Coordination

• Investigate insurance-related customer complaint cases received from insurance partners or AMEX customer service teams.
• Review relevant sales calls or supporting materials where needed, summarize findings, and align next steps with internal stakeholders and insurance partners.
• Ensure feedback or resolution approach is properly coordinated with the appropriate teams.

Data Protection & Internal Control Oversight

• Conduct regular checks or self-assessments to ensure customer data protection mechanisms are in place.
• Coordinate team self-assessment activities, collect required documentation, and respond to MCO or control teams as needed.
• Support remediation follow-up to strengthen internal controls and reduce compliance risk.