INT-9BBC702 | NOC SYSTEMS ENGINEER I
The NOC Systems Tier 1 coordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability.
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Duties and Responsibilities:
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Acknowledge the calls and assigned service requests, incidents, or queries via Service Desk according to SLA.
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Monitor the system health and acknowledge alert in the centralized monitoring (Solarwinds NPM)
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Provide Level 1 Technical support (Physical & Configuration Support)
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Respond and own until resolution of hardware or software problems
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Systems implementations and troubleshooting
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Document Method of Procedures for Maintenance of Hardware and Software initiatives.
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Assist OSS to perform duties as assigned.
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Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages
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Provide Escalation Support to immediate superior.
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Perform hardware initial installation, racking and configuring of server and data center infrastructure
Minimum Competencies:
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Set up administrative passwords and directory permissions
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Install and maintain antivirus, firewall and security.
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Provide hardware and software engineering support for I.T client / server applications.
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Intervene in situations which require an immediate response such as external virus or malware threats.
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Select systems, or build them from scratch, along with configuring and integrating them appropriately.
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Schedule routine maintenance tasks on assigned servers, to ensure that downtime is eradicated.
Minimum Qualifications:
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At least 1 -2 years experienced in handling Systems and Servers.
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Previous experience working with physical servers troubleshooting, physical repair.
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Systems & Servers standards and/or related degree with internship.
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Must be an excellent communicator/facilitator; ability to interface with clients at all level
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Knowledge in handling Systems & Servers. Such as: Microsoft Server 2012 and above, SQL, LINUX.
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Basic Networking and MS Office Skills.