INT-F52D103 | NOC NETWORK ENGINEER
The NOC Network Engineer 1 coordinates and facilitates onsite support to any network related concerns and issues. He/she is responsible for maintaining network availability and reliability.
- You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
- Making sound decision-making and flexibility to ensure team dynamics and productivity.
- Hybrid work setup
- Competitive salary and benefits
- HMO + free dependent
- Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Duties and Responsibilities:
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Acknowledge the calls and assigned service requests, incidents, or queries via Service Desk according to SLA
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Monitor the system health and acknowledge alert in the centralized SolarWinds monitoring
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Provide Level 1&2 Technical Support (Physical & Configuration Support)
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Respond and own until resolution of hardware or software problems
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Network L1 implementations and troubleshooting
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Document Method of Procedures for Maintenance of Hardware and Software initiatives
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Assist OSS to perform duties as assigned
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Interface with Network Operations Center and Service Desk during Critical Events and Outages
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Provide Escalation Support to immediate superior.
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Perform hardware initial installation, racking and configuring of server and data center infrastructure
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Schedule routine maintenance tasks on assigned networks, to ensure that downtime is eradicated
Minimum Competencies:
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Set up and administrative Layer 2 devices
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Provide hardware and software engineering support for IT client / server applications
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Intervene in situations which require an immediate response such as external virus or malware threats
Minimum Qualifications:
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At least 1-2 years experienced working in NOC environment
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Previous experience working with network L1 troubleshooting
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Knowledge in handling Networking Protocols such as: VLAN, STP, Routing Protocols, IP Telephony and QoS
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Must be an excellent communicator/facilitator; ability to interface with clients at all levels
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Knowledge in handling network and access points such as Dell and Ruckus Products