Intake and Quality Assurance Coordinator
Summary
A Norfolk, VA nonprofit serving individuals with disabilities since 1955 is hiring a full-time Intake and Quality Assurance Coordinator to run the intake process: liaising with referral sources, hosting program tours, maintaining waitlist/tracking databases, and reviewing documentation, primarily using Microsoft 365.
ESSENTIAL DUTIES/RESPONSIBILITIES:
The following duties and responsibilities represent the essential functions of this job that an individual must be able to perform with or without a reasonable accommodation:
Markets Eggleston programs by serving as a liaison with outside referral sources (local CSBs), participates in provider and resource fairs, and serves as the point person for information about program requirements, vacancies, and waitlists.
Arranges and hosts informational tours of day programs and residential homes;
Initiates the admission process for day support and residential services by gathering diagnostic information to determine if programs are an appropriate fit for the individual’s needs and abilities, providing the support and information necessary to enable applicants to be involved in self-advocacy and decision-making, and collaborating with program managers and forwarding required information for follow-up.
Maintains tracking systems and databases for openings, projected openings, and waitlists for specific programs, as well as intakes and transfers.
Maintains current knowledge of State and Federal laws and regulations as they pertain to NPAs with day support, residential, and employment programs.
Performs monthly documentation reviews at various sites.
Actively serves as a part of the Rehabilitation Support team in the organization by contributing to and/or participating in activities beyond their division.
Adequately utilizes technology as required to complete job tasks.
Attends and participates in all required meetings and training.
Other duties as assigned.
Routine travel to program locations is required.
Note: Duties and responsibilities are not all-inclusive and may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where applicable.
QUALIFICATIONS, EDUCATION, & EXPERIENCE:
The following qualifications represent the training, education, certifications, licensures, and/or work experience required to perform the essential duties and responsibilities successfully:
- High school diploma or equivalent
- Customer service and/or marketing experience required
- Experience working in an office setting preferred
- Ability to handle office equipment, such as the telephone system, printer, and fax machine
- Customer-focused, with excellent communication and interpersonal skills
- Excellent telephone communication etiquette
- Proficiency with Microsoft 365 software, specifically Outlook, Word, Excel, PowerPoint, and Teams
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Physical demands: Performing the duties of this job requires near visual acuity, the ability to hear, understand, and distinguish speech and/or other sounds, and gross manipulation. Additionally, the employee:
- Must be free of tuberculosis in a communicable form.
- Must be able to lift and/or move up to 15 pounds
Interested applicants should visit , select Careers/Current Opening/the position you are interested in,/Click the “Apply” button. Proof of an acceptable driving record must accompany the application to be considered.
ACKNOWLEDGMENT: Applicants are subject to a pre-employment criminal background investigation and drug screening. Eggleston is an Equal Opportunity Employer and employs all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Employees are expected to adhere to all corporate policies. I have read and understand this explanation and job description.
Monday through Friday, 8:00 AM to 4:30 PM.