Intake Call Center Specialist
JOIN OUR TEAM AS AN INTAKE CALL SPECIALIST!
The A&R (Intake) Call Specialist answers incoming calls, faxes, and referrals to the Access Center. Determining the needs of callers/referrals and coordinating referrals to Ridgeview’s Assessment Center or other resources to further address those needs. Documents phone triages through data entry in a computer and manually on call sheets. Coordinates with Access Center Assessment Clinicians and other hospital staff to ensure internal and external customer service needs are met.
Duties and responsibilities:
- Responds to telephone inquiries from persons seeking mental health treatment or information about mental health-related services.
- Documents calls and related information
- Stays informed of Ridgeview’s programs and services
- Utilizes and supports Ridgeview’s customer service standards with all external and internal customers
- Establishes and maintains effective communication with co-workers and hospital staff
- Establishes and maintains positive relationships with physicians, allied health professionals, and all referral sources
- Abides by Ridgeview Institute and Department policies and procedures
Note: The essential job functions of this position are not limited to the duties listed above.
Your Experience Matters - What we’re looking for:
Education: High School Degree or equivalent preferred. BA in the mental health field or significant related work experience, preferred.
Experience: At least one year of experience in the intake or admissions process, preferred. One year of related experience, with a knowledge of psychiatric patient care with understanding of mental illness, preferred.
Skills: Operate a multi-function telephone set; operate computer terminal; input data into computer programs; maintain filing systems; maintain logs and records; coordinate and schedule assessments; operate photocopier; operate FAX machine
Additional Requirements: Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures. May be required to work overtime and flexible hours.
Skills and Abilities:
- Proficient in using MS Office Suite, including Word, Excel, and Outlook
- Excellent interpersonal
- Strong organizational abilities
- Detail-oriented and exceptional time management
- Proficiency in utilizing insurance verification sites
- Strong communication skills, verbal and written
- Strong decision-making and problem-solving abilities
- Ability to work with medical office equipment like multi-line phones, computers, printers, scanners, copiers, and fax machines
- Conflict resolution and mediation
- Knowledge of Hospice Medicare Conditions of Participation and hospitals
- Adaptability and flexibility
- Team collaboration
Your Care Matters- What we provide for our team:
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental insurance
- 100% company-paid long-term disability insurance
- Paid time off
- Paid Holidays
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
What sets us apart:
- Career & training development opportunities
- Dynamic and inclusive work environment
- An engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
Disclaimer: Benefits are subject to change at the discretion of Ridgeview Institute Smyrna.
Compensation:
This is a Full Time/Part Time role and the expected compensation range is $18.50 to $22.00/hour, plus shift differentials. We’re eager to engage with all qualified candidates, and consideration will be provided to experience and skill level. Join us as our Intake Call Specialist!