INTAKE COORDINATOR

ESENTIAL FUNCTIONS:

Conducts screening, funding eligibility determination, intake assessment and initial orientation for all potential consumers of mental health services, including adult mental health case management, mental health outpatient treatment, DD Services and /or MI Residential Services. Completes initial intake package for clients entering the program. Communicates with referral sources and families (as permitted) and conducts outreach activities.

POSITION RESPONSIBILITIES:

• Develops and maintains an appointment schedule for screenings and intake assessments.
• Conducts a screening, either by phone or in person, to determine applicability of agency's services to consumer’s needs.
• Verifies through the HFS Medi System, Managed Care Organization or other health insurance provider the client’s eligibility for mental health services and documents any limitations on the levels/types of care and/or pre-authorizations required.
• If eligible for reimbursement for mental health services, gathers information from the consumer or referral source, including the most recent psychiatric evaluation, mental health assessment, substance abuse history, medication history, medical history, urgent needs, the name and contact information of the primary care physician and other pertinent information regarding the consumer.
• Presents and reviews the referral information to the clinical team during Clinical Grand Rounds.
• Performs follow-up on requests from the Clinical Team for additional assessments and background data on clients from the client and/or respective referral source(s). Observes right to privacy and issues of confidentiality in the process.
• Contacts the consumer and/or the family and referral source to schedule an intake appointment if the consumer is deemed appropriate for mental health outpatient, case management and/or residential services.
• Informs the consumer, and family and referral source if permitted, if the consumer is deemed ineligible for mental health services, the reasons why and recommend alternative services. Documents this contact and the reasons for non-admission in a log.

QUALIFICATIONS:

• Bachelor's Degree in Social Work, Psychology or related field; Master’s Degree preferred:
• Five years’ experience in a social service agency setting;
• Exceptional oral and written communication skills.
• Demonstrated ability to conduct and utilize screening and assessment tools.
• Demonstrated ability to establish relationships and linkages with community resources and advocate for quality service delivery for clients among the various service providers.
• Effective outreach and networking skills.
• Computer literacy and knowledge of data base and computer software systems including SPSS, Excel, Word, Power Point, and Access.