Intake Coordinator, Hospice
Intake Coordinator – Hospice
VitalCaring – Where Your Coordination Creates Compassionate Care
At VitalCaring, our team members transform lives and foster hope through genuine caring. The primary function of the Intake Coordinator is to facilitate the referral intake process and coordinate care with the interdisciplinary
team, the patient, their family, and the referral source in concert with our values: trustworthy, capable, compassionate, proactive, and called. Every encounter is an opportunity to make a meaningful difference, and we are committed to bringing a culture of caring to every encounter.
This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care.
If you’re detail-oriented, compassionate, and driven by purpose, this is where you belong.
Why Join VitalCaring?
- Be the heart of coordination – Ensure patients receive the right care at the right time through seamless scheduling and communication
- Make a meaningful impact – Your work directly supports patients and families during critical moments
- Team-driven environment – Partner closely with clinicians, leadership, and support teams
- Stability with purpose – Full-time role with consistent schedule and supportive leadership
- Growth-focused culture – Be part of a team that invests in your development and success
What You’ll Do
Coordinate care delivery and support hospice operations through strong scheduling and communication:
- Receives and appropriately enters/documents new referrals in a timely manner.
- Completes workflow tasks and other assignments to the IC Responsible Position in the Agency’s electronic medical record.
- Participates in coordinating care with nurses, patients, and the interdisciplinary team.
- Provides effective communication to patients, staff members, other healthcare professionals, and referral sources.
- Responds to Agency and patient needs in a professional and creative manner.
- Demonstrates commitment, professional growth, and competency.
- Participates in Agency-sponsored in-service training.
- Participates in the Agency’s QAPI program.
- Promotes the Agency philosophy and administrative policies to ensure quality of care.
What We’re Looking For
We’re seeking individuals who thrive in a fast-paced, team-oriented healthcare environment:
- One year experience in hospice or healthcare is preferred.
- If clinical, current state license as a licensed professional or vocational nurse.
- If clinical, graduate of an accredited school of vocational/practical nursing.
- If non-clinical, must have a high school diploma or equivalent.
What Sets You Apart
- Experience coordinating schedules in a healthcare or service-based environment
- Strong sense of urgency and accountability - takes ownership and follows through
- Ability to manage multiple priorities without losing attention to detail
- Calm, professional approach in high-pressure or emotionally sensitive situations
- A natural balance of compassion, organization, and proactive communication
Benefits
Health & Wellness
Medical, Dental, and Vision coverage
Pharmacy benefits
Virtual care and mental health support
Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
Supplemental health and life insurance
Financial & Protection
401(k) with company match
Employee referral program
Prepaid legal services
Identity theft protection
Work-Life Balance & Perks
Generous paid time off
Pet insurance
Tuition and continuing education reimbursement
At VitalCaring, our values - trustworthy, capable, compassionate, proactive, and called - guide how we care for our patients and support each other every day.
Apply today and be part of a team that brings comfort, coordination, and compassion when it matters most.
All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. Candidates are evaluated based on job-related qualifications, skills, and business needs.
As published by greenhouse · 19 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (5)
- Preferred First Name optional
- LinkedIn Profile optional
- If you were referred, please indicate their name here: optional
- What is your desired compensation or salary expectations?
- How did you hear about this opportunity?
Pick from a list (12)
- Are you currently or have you previously been employed by VitalCaring, At Home Healthcare or Traditions Health?
- Would you like to opt in to receive job related updates by Email & SMS? Standard data rates may apply.
- Are you legally authorized to work in the United States?
- Will you now or in the future require employer sponsorship to work in the United States?
- Are you at least 18 years of age?
- Are you being referred by a current VitalCaring or At Home Healthcare employee?
- Do you have a high school diploma or equivalent (GED)?
- Do you have experience working in a hospice or healthcare setting?
- Are you familiar with Homecare Homebase (HCHB)?
- Do you have experience uploading and managing documents within an electronic medical record (EMR) system?
- Have you ever been excluded, suspended, or otherwise deemed ineligible to participate in any state or federal healthcare program (including Medicare or Medicaid)?
- I certify that all of the information I have provided is true and complete, and I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination regardless of the time elapsed before discovery.
Written answers (2)
- This role requires strong attention to detail when managing schedules, documentation, and patient information. Can you briefly describe your experience in a detail-oriented role? optional
- Describe your experience providing customer service over the phone, especially in a high-volume or fast-paced environment.