Intake Coordinator (Part Time)

At Pyramid Healthcare New River Valley Inpatient in Radford we specialize in Substance Use Disorder Treatment. Pyramid Healthcare Inc. has been in operations since 1999 and currently operate over 80 programs in 8 different states, offering a full continuum of high-quality behavioral health care for individuals suffering from substance use disorders, mental health concerns, and other behavioral health issues. If you would like to use your experience and education, to create a positive footprint at our program, we invite you to apply to this wonderful opportunity.

• Address: 6226 University Park Drive, Radford, VA 24141
• Schedule: Part time evenings, days, or weekends
• Hourly Rate: $20.00/hour

Essential Duties and Responsibilities:

• Facilitate the admission process by completing and reviewing admission paperwork, copying necessary documentation (e.g., photo ID, insurance), and coordinating with nursing when the client is ready.
• Conduct level-of-care assessments for all clients and complete PCPC or ASAM documentation for admission, continued stay, and discharge, ensuring timely entry into the electronic health record or appropriate charting system.
• Manage insurance and authorization tasks including precertification, UR notes, and coordination with Managed Care Organizations (MCOs) and Single County Authorities (SCAs).
• Support SCA clients with the Medical Assistance application process by coordinating with the appropriate representatives, signing and faxing necessary documentation.
• Maintain communication with probation/parole officers and employers when client consent is provided, ensuring documentation is filed in the clinical log.
• Distribute and collect client photos, labeling with client name and medical record (MR) number and distributing as needed.
• Ensure discharge tasks are completed for detox-only clients, including setting up outpatient appointments, AA meetings, and completing discharge summaries within required timeframes.
• Provide family surveys as needed and communicate with nursing staff for discharge coordination.
• Conduct prescreens via phone and in-person, entering data into the electronic clinical record, scheduling assessments, or referring to appropriate services.
• Must exercise discretion and maintain confidentiality with regard to all company information
• Completion of all required trainings as designated by the company and accreditation/licensing entities.
• Other duties as assigned.

Education, Licensure, & Experience

• High school diploma or equivalent required.
• Experience with the population served preferred.