Intake Coordinator - Peer Services

Title: Intake Coordinator – Peer Services

Position Type: Full-time, Non-exempt

Reports to: Manager - Onward Westchester

Base Location: Chappaqua

Schedule: Monday - Friday 9am-5m

Pay Rate: $23.50/hr

About Independent Living, Inc.

Since 1987, Independent Living, Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities throughout the Hudson Valley of New York. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities, bringing valuable peer and life-experience perspectives to the services we provide.

ILI is committed to empowering individuals to live independently and participate fully in their communities.

Interested in learning more about who we are? We encourage applicants to watch our agency video to gain insight into our mission, vision, values, and the impact we make within the community. The video offers a closer look at our culture and the meaningful work our team does every day. Please select the link below for your preferred platform to view the video.

YouTube: https://youtu.be/pc1BlNdilYM

Facebook: https://www.facebook.com/MyIndependentLiving

Instagram: https://www.instagram.com/myindependentliving/

TikTok: https://www.tiktok.com/@myindependentlivinginc

ILI is committed to empowering individuals to live independently and participate fully in their communities.

Interested in learning more about who we are? We encourage applicants to watch our agency video to gain insight into our mission, vision, values, and the impact we make within the community. The video offers a closer look at our culture and the meaningful work our team does every day. Please select the link below for your preferred platform to view the video.

YouTube: https://youtu.be/pc1BlNdilYM

Facebook: https://www.facebook.com/MyIndependentLiving

Instagram: https://www.instagram.com/myindependentliving/

TikTok: https://www.tiktok.com/@myindependentlivinginc

Why Work with Us?

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Be part of a collaborative workplace that embraces diversity and innovation, where every team member’s voice and lived experience are respected and valued
• Be part of an organization that champions inclusive hiring practices and actively welcomes individuals of all abilities, recognizing the value of both visible and non-visible disabilities
• Use your lived experience to make a meaningful impact by supporting individuals on their journey toward recovery, independence, and wellness.
• Help create a welcoming, recovery-oriented environment that fosters connection, empowerment, and community engagement.
• Gain opportunities for professional development, credentialing, and career growth within a supportive team environment.

About the Role

The Intake Coordinator – Peer Services serves as the first point of contact for individuals seeking support and services. This role creates a welcoming, inclusive, and recovery-oriented environment while coordinating intake processes, connecting participants to appropriate resources, and providing peer support informed by lived experience.

The Intake Coordinator plays a key role in ensuring smooth daily operations, maintaining accurate records, and supporting participants in achieving greater independence and wellness.

What You’ll Do

• Create a welcoming, supportive environment for participants, visitors, and community members.
• Conduct initial intake activities, gather information, and facilitate timely referrals to appropriate staff and services.
• Schedule, reschedule, and coordinate appointments for participants and program activities.
• Maintain program rosters, calendars, resource directories, and front office operations.
• Provide peer support, encouragement, and guidance utilizing lived experience and recovery principles.
• Assist participants in exploring independent living skills, including housing, budgeting, transportation, employment readiness, and self-advocacy.
• Support individuals in accessing treatment services, including inpatient, outpatient, detoxification, and medication-assisted treatment programs.
• Provide information and referrals related to disability rights, recovery supports, and community resources.
• Co-facilitate support groups, recovery activities, and community engagement events as needed.
• Develop and distribute program communications, including calendars, flyers, social media content, and event updates.
• Orient new participants, volunteers, and interns to program services and operations.
• Maintain office supplies, equipment, records, and digital filing systems.
• Coordinate transportation logistics and assist with participant transportation as needed.
• Document intakes, admissions, discharges, service notes, referrals, and other program activities within agency databases.
• Maintain accurate records related to participants, volunteers, interns, vehicles, and program operations.
• Participate in trainings, team meetings, and professional development activities.
• Support onboarding and training of new staff on agency systems and procedures.
• Perform additional duties and special projects as assigned.