Intake Coordinator, Rally Point
Summary
Coordinates intake for veterans seeking housing support, assessing eligibility, documenting client data in HMIS, and transferring cases to case managers.
Title: Intake Coordinator
Department: San Diego Housing Commission
Reports to: Program Manager
FLSA Status: Full-time, Non-Exempt
Job Summary:
As one of VRC’s first contact with applicants and referral sources, the Intake Coordinator ensures everyone is treated with dignity and respect. Throughout the intake process, the Intake Coordinator is tasked with specific responsibilities that meet contractual requirements and program goals. By maintaining high standards of care, the Intake Coordinator ensures all components of the intake process have been completed and successfully transfers the new resident to an assigned case manager. Additionally, the Intake Coordinator conducts outreach to various community-based organizations to discuss referrals, attends appropriate community-based and program-based meetings.
Essential Functions and Duties
- Conduct in-depth assessment and intake assessment of all clients to determine program eligibility
- Identify housing barriers upon intake including but not limited to: tenant history, financial history, social supports, criminal history, employment history and other presenting barriers
- Prepare daily status reports and monthly reports
- Maintain demographic and other needed information regarding all clients seeking assistance
- Assess risks and appropriateness of applicants and provide recommendations/concerns to Program Manager
- Maintain demographic and other needed information regarding all clients seeking assistance
- Assure that each applicant is provided appropriate services or referrals and utilizes program components that are consistent with the clients service needs
- Establish and maintain both an intake schedule and if needed, a waiting list for prospective clients
- Maintain case information and notations within VVSD electronic healthcare record
- Document client information in the San Diego County Homeless Management Information System (HMIS)
- Respond to queries from prospective clients and referral sources, in timely manner
- Other duties as assigned by supervisor