INTAKE COORDINATOR

Overview:

The Hospice Intake Coordinator is responsible for coordinating the referral and admission process for patients referred to Regional Hospice. This position serves as the initial point of contact for patients, families, physicians, hospitals, and other referral sources, ensuring a timely, compassionate, and organized transition to hospice care.

We are seeking a customer-service driven, detail-oriented individual to support the coordination of clinical operations of the agency. The ideal candidate will have experience in a medical/healthcare setting and possess strong organizational skills to manage intake processes efficiently.

Responsibilities:

• Serves as the primary point of contact for hospice referrals from physicians, hospitals, case managers, discharge planners, and other healthcare providers.
• Receives and processes referrals, gathers pertinent clinical and demographic information, and coordinates the initial review of patients for hospice eligibility in collaboration with the clinical team.
• Provides patients and families with information regarding hospice services, the admission process, available benefits, and the philosophy of hospice care.
• Maintains accurate referral records and tracks referral status, patient needs, and changes in patient condition or circumstances.
• Coordinates communication between referral sources, patients, families, and Regional Hospice team to facilitate timely admissions and continuity of care.
• Obtains and verifies patient demographic, insurance, and financial information to support eligibility determination, benefits verification, and authorization requirements.
• Tracks insurance coverage and authorization requirements and communicate updates to the appropriate departments.
• Coordinates the collection, review, and maintenance of medical records, referral documentation, and admission paperwork to ensure completeness, accuracy, and compliance with applicable state and federal regulations.
• Schedules admission visits and coordinating the transition of patients from hospitals, nursing facilities, and other healthcare settings to hospice services.
• Maintains confidentiality of patient information and ensures compliance with HIPAA and organizational policies and procedures.