Intake Receptionist

JOB OVERVIEW:

The Intake Receptionist role is responsible for greeting all patients and visitors to the practice at front desk and/or on the phone.

ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Greets visitors entering the practice and directs or escorts them to specific destinations. Ensures that reception area is presentable for visitors, as necessary.
• Performs timely assessment of individual needs and provides prompt response with appropriate resources.
• Completes patient intake screening including obtaining and documenting all needing information for all appointments.
• Checks patients in for appointments and communicates any expected delays in physician clinics.
• Answer, screen and forward incoming phone calls, providing information and taking messages.
• Using discretion and independent judgment in handling patent complaints received documents and forwards to appropriate administrative staff.
• Other duties as assigned