Intake Specialist Customer Service CDM Squi

🌟 Intake Specialist – Join a Growing Legal Team! 🌟

Are you passionate about sales, communication, and customer service? This is your chance to join a prestigious law firm in Medellín (Astorga) and become the first voice that guides our clients on their legal journey.

🚀 What You’ll Do

• Be the first point of contact for potential new clients, offering empathetic and professional support.
• Handle inbound and outbound calls, emails, chats, and SMS quickly and effectively.
• Actively listen, ask key questions, and document essential information to assess cases.
• Close deals and convert prospects into clients, driving the firm’s growth.
• Meet productivity quotas and follow call flows to ensure a seamless intake process.
• Send documents for electronic signature to finalize client onboarding.
• Perform other related duties as assigned by management.

💡 What We’re Looking For

• High school diploma.
• English level C1 or above.
• Typing speed of at least 30 WPM (Escritura de Palabras por minuto).
• Minimum of 1 year of experience in a sales-oriented BPO or BPO experience.
• Experience using at least two software programs or CRMs.
• Excellent communication, empathy, and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Positive attitude, willingness to learn, and adaptability to company growth.

🎁 What We Offer

• Unlimited commissions for every client you convert (your effort has no ceiling!).
• 40-hour work week (8 hours per day + 1-hour lunch).
• Rotating schedule between 11:00 AM and 10:00 PM (ET).
• 3-week rotation cycle with scheduled days off (including full weekends off).
• A professional, respectful, and collaborative environment where your talent is valued.

Requisitos

Valorado

Experiencia profesional