Intake Specialist (Guatemala)

Qualifications:

• Previous experience in a legal intake call center or customer service call center preferred
• Background in the personal injury legal industry preferred
• High school diploma or equivalent required; Bachelor’s degree preferred
• Firm knowledge of spreadsheet and data management, as well as computer skills
• Previous experience with CRM and case management software is desired; Salesforce preferred
• Possesses outstanding communication skills (both written and verbal) and a sense of empathy
• Excellent organization and time-management abilities
• Ability to problem-solve or manage a challenging caller while on the phone

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