Intake Specialist

Position: Intake Specialist (ABA)

Working Hours: US Hours (9am-5pm EST)

Location: Full-Time, Remote (South Africa)

Salary: South African Rand (ZAR)

A compassionate and highly organized Intake Specialist is sought to support client intake operations within an ABA therapy environment. The successful candidate will be responsible for managing incoming referrals, providing a high-touch onboarding experience for families, coordinating intake processes, and ensuring timely communication throughout the onboarding journey. The ideal candidate possesses exceptional communication skills, strong attention to detail, and the ability to thrive in a fast-paced, client-focused environment.

Key Responsibilities

• Contact new referrals promptly and efficiently, ideally within established response time targets
• Guide families through the onboarding and intake process from referral to service initiation
• Provide exceptional customer service and support throughout the intake journey
• Maintain accurate and complete client records and documentation
• Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding
• Track referral progress and ensure all intake requirements are completed
• Follow up with families regarding documentation, appointments, and onboarding requirements
• Maintain confidentiality and compliance with healthcare documentation standards
• Support intake reporting and administrative workflows
• Ensure a positive experience for families while meeting productivity and performance targets

Requirements

• Bachelor’s degree (BA/BS) highly preferred

• Previous experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred
• Strong empathy and communication skills required
• Excellent organizational and time-management abilities required
• Strong attention to detail and documentation accuracy required
• Ability to work in a fast-paced environment required
• Independent problem-solving skills required
• Ability to manage multiple cases and priorities simultaneously required
• Professional and compassionate communication style required
• Spanish language proficiency preferred
• Experience working in healthcare, ABA services, behavioral health, or client-facing environments preferred
• Proficiency in CRM systems, Microsoft Office, and Google Workspace preferred
• Ability to work independently in a remote environment
• Reliable internet connection and a suitable home office setup

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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