Intake Specialist
Description
Position: Intake Specialist (ABA)
Working Hours: US Hours (9am-5pm EST)
Location: Full-Time, Remote (South Africa)
Salary: 1,400–$1,600 USD per month
A compassionate and highly organized Intake Specialist is sought to support client intake operations within an ABA therapy environment. The successful candidate will be responsible for managing incoming referrals, providing a high-touch onboarding experience for families, coordinating intake processes, and ensuring timely communication throughout the onboarding journey. The ideal candidate possesses exceptional communication skills, strong attention to detail, and the ability to thrive in a fast-paced, client-focused environment.
Requirements
Key Responsibilities
- Contact new referrals promptly and efficiently, ideally within established response time targets
- Guide families through the onboarding and intake process from referral to service initiation
- Provide exceptional customer service and support throughout the intake journey
- Maintain accurate and complete client records and documentation
- Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding
- Track referral progress and ensure all intake requirements are completed
- Follow up with families regarding documentation, appointments, and onboarding requirements
- Maintain confidentiality and compliance with healthcare documentation standards
- Support intake reporting and administrative workflows
- Ensure a positive experience for families while meeting productivity and performance targets
Requirements
- Bachelor’s degree (BA/BS) highly preferred
- Previous experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred
- Strong empathy and communication skills required
- Excellent organizational and time-management abilities required
- Strong attention to detail and documentation accuracy required
- Ability to work in a fast-paced environment required
- Independent problem-solving skills required
- Ability to manage multiple cases and priorities simultaneously required
- Professional and compassionate communication style required
- Spanish language proficiency preferred
- Experience working in healthcare, ABA services, behavioral health, or client-facing environments preferred
- Proficiency in CRM systems, Microsoft Office, and Google Workspace preferred
- Ability to work independently in a remote environment
- Reliable internet connection and a suitable home office setup
Benefits
Benefits
- Comfortable working U.S. hours
- Remote work from home
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
As published by workable · 3 questions · 3 written answers
First name, Last name, Email, Headline, Phone, Whatsapp Number, Address, Photo, Gender, Ethnicity, Are you a South Africa citizen?, What age range do you fall in?, Education, Experience, Summary, Resume, Portfolio Link, Please briefly explain why you are interested in this role., Please highlight the skills and experience you have that match this role., What is your notice period, if any?, Is English your native language? If not, please indicate your level of written and spoken English., Please describe your remote working experience. Include tools used, type of work environment, and how you manage productivity remotely., Cover letter, What is your current professional experience level?, Which industry do you have the most professional experience in?, Which function best describes your professional experience? (You can select all that apply), How many years of work experience do you have?, This role requires uninterrupted availability for an 8-hour EST shift. Does this schedule work for you, and do you have the necessary arrangements in place to support this?, Do you understand that this is an independent contractor role and that you will be responsible for managing and paying your own taxes?, Current Salary Rate, Expected Salary Range, How did you hear about us?, Would you like to be the first to hear about exciting new career opportunities that match your skills? By selecting 'Yes', you'll receive notifications about future positions and exclusive job openings that may be a great fit for you.
- Do you speak fluent English and Spanish?
- Have you worked in a role where you were responsible for guiding clients through an onboarding or intake process? Walk me through it.
- What types of administrative tasks were you responsible for in your previous role?