Intake Specialist
Description
🚀 We're Hiring: Customer Service & Administrative Assistant (English Required) 🚀
Are you a proactive, empathetic, and customer-focused professional looking for your next opportunity? We are seeking a Customer Service & Administrative Assistant to join a dynamic team and provide exceptional support to clients while managing key administrative tasks.
✨ What you'll do:
✅ Handle inbound and outbound calls while delivering outstanding customer service.
✅ Gather and document critical client information for case management.
✅ Manage and respond to emails in a professional and timely manner.
✅ Draft letters of representation and other business correspondence.
✅ Complete reports and maintain organized digital files in Dropbox.
✅ Support daily administrative operations with accuracy and attention to detail.
🎯 What we're looking for:
✔️ 1–2 years of customer service experience.
✔️ Excellent English communication skills (written and verbal).
✔️ Ability to type accurately while actively listening to clients.
✔️ Strong empathy and emotional intelligence.
✔️ Self-sufficient and capable of working with minimal supervision.
✔️ Proactive mindset with a solutions-oriented approach.
✔️ Exceptional customer service and problem-solving skills.
✔️ Patience and professionalism, especially in challenging situations.
🌟 Ideal CandidateA highly organized professional who thrives in a fast-paced environment, can build trust with clients, and takes initiative to ensure tasks are completed efficiently and effectively.