Intake Specialist

Monday to Friday 10 pm to 7 am PH time.Tasks and Responsibilities

Intake

• Receive and log new cases or requests into the system.
• Collect and verify required information from clients or stakeholders.
• Ensure all intake data is accurate, complete, and properly documented.
• Qualify incoming calls.

Case Management

• Track ongoing cases and update records regularly.
• Coordinate with team members to ensure timely progress and resolution.
• Monitor deadlines, escalate issues when needed, and maintain clear communication with stakeholders.

Administrative Support

• Prepare summaries, task lists, and schedules for the team.
• Manage email workflows, including saving documents and correspondence to the correct folders.
• Assist with calendaring, meeting coordination, and other routine administrative duties.
• Provide general support to ensure smooth daily operations.

Qualifications

• Previous experience in a receptionist or administrative support role, preferably within a U.S. law firm BUT NOT REQUIRED.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in phone systems, scheduling tools, and basic office software.
• Excellent organizational skills and attention to detail.
• Professional demeanor and customer‑focused attitude.