Intake Supervisor (Remote)

Deliverables/Principal Results Expected:

• Train, coach, and supervise Needs Assessment Coordinators (NAC).
• Carries out the personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management and employee functions.
• Actively cultivate and manage relationships with staff and referral partners
• Support NAC by taking calls during high volume times.
• Successfully work with other departments across the organization.
• Ensure accuracy of bed management software related to bed availability and/or scheduling
• Hold coordinators accountable to standard defined for their role
• Monitor quality by evaluating coordinator documentation and phone calls.
• Serve as subject matter expert for all NAC job related duties
• Handle on-call work, as delegated
• Deliver key data in an actionable format.
• Furthers team’s abilities and knowledge in order to ensure an industry leading admissions team
• Complete required trainings and mandatory training hours
• Other duties as assigned

Technical Competency: Completes data collection, aggregation, analysis and reporting for purposes of supporting changes in systems/processes pathways, identifies quality concerns and directs to appropriate resource for resolution, identifies potential risk

Education, Experience:

Bachelor degree or higher in a human services field preferred. Experience in health or human services agency, preferably in a drug and alcohol setting. Previous management experience preferred.

Job-related Behavioral Characteristics:

Demonstrates professionalism, leadership, confidentiality, strong social communication skills, time-management, organized. Must possess skills to communicate effectively and interact well with people of diverse backgrounds. Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and analyzing information, working well in an individual/ group problem solving situation, and showing initiative in problem solving. Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public. Ability to handle a crisis and react appropriately. Flexibility and adaptable. Ability to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a team environment, drive continuous improvement projects, confidentiality, excellent problem-solving skills and excellent communicator within the team framework.

The starting compensation for this role is $19/hour; final compensation will be determined based on skills, experience, and qualifications.