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Intakes Specialist/Customer Service Representative

Intakes Specialist / Customer Service Representative (Bilingual English/Spanish)



Work Location: Philippines (Onsite) - BGC - Morning Shift



Employment Type: Full-Time



Join a Growing US-Based Legal Team



If you are fluent in English and Spanish, enjoy helping others, and have experience in customer service, client support, or call center environments, this is an excellent opportunity to grow your career with an international organization.



Why This Role Matters



As an Intakes Specialist, you will be the first person potential clients speak with when they are seeking legal assistance after an accident or injury. Your communication skills, empathy, and ability to build trust will help clients feel supported during challenging moments.



You will work closely with a US-based legal team and play an important role in creating a positive client experience from the very first interaction.



Key Responsibilities

  • Handle inbound calls, emails, and client inquiries professionally and with empathy.
  • Conduct initial client interviews to gather important information about their situation.
  • Communicate effectively with English- and Spanish-speaking clients.
  • Assist qualified clients through the intake and onboarding process.
  • Collect, verify, and accurately document client information.
  • Prepare and process intake forms and required documentation.
  • Maintain accurate client records using company systems.
  • Provide excellent customer service while handling sensitive conversations.
  • Follow up with potential clients when needed.
  • Support client satisfaction and feedback initiatives.
  • Collaborate with internal teams and referral partners.
  • Maintain confidentiality and follow company policies and procedures.
  • Perform additional administrative and client support tasks as assigned.



Qualifications

  • Fluent in both English and Spanish (spoken and written).
  • 3–4 years of experience in:
    • Customer Service
    • BPO / Call Center
    • Client Support
    • Healthcare, Hospitality, or Legal Support
    • Other customer-facing roles
  • Strong verbal and written communication skills.
  • Excellent listening skills and the ability to understand client needs.
  • Customer-focused mindset with the ability to build rapport quickly.
  • Calm, professional, and empathetic when handling difficult situations.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Comfortable learning new systems and technology.
  • Proficient in Microsoft Office (Word and Excel).
  • Experience with CRM, ticketing systems, or case management software is a plus.
  • Ability to handle confidential information with professionalism.



What We Offer

  • Competitive salary
  • Morning Shift
  • Performance-based bonuses.
  • Stable, full-time employment with an international organization.
  • Opportunity to work with a US-based legal team.
  • Career growth and professional development opportunities.
  • Training and support to help you succeed.
  • Collaborative and inclusive workplace culture.
  • A meaningful role where your work helps people during important moments in their lives.



Who We’re Looking For



We are looking for professionals who are:

✔ Passionate about helping people
✔ Confident communicating with international clients
✔ Detail-oriented and organized
✔ Motivated to grow their career in a global company
✔ Comfortable working in a fast-paced environment



If you are ready to use your bilingual skills and customer service experience to make a difference, we would love to hear from you.



Apply today and become part of a growing international team!

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