Integrated Logistics Customer Onboarding - Engineer

‎

The Customer Onboarding Engineer plays a crucial role in the onboarding of new customers. This position is responsible for defining processes for Operations in alignment with the customer’s sales & operations planning processes and the Kuehne Nagel Blueprint. With strong communication skills and a proactive approach to problem-solving, the Engineers collaborates with customers, Operations, technical team members and the finance organisation to drive seamless customer onboarding and process optimization.

How you create impact

• Create processes which will serve our customer’s logistics processes but also our operational standards and Blueprint
• Ensure process changes align with business objectives (such as Productivity) and the assumed sales cost driver model productivity
• Highlight any process deviations which are not in line with our business objectives
• Clearly articulate requirements and explain complex processes to customers, operations, technical team members and cross-functional teams
• Identify potential roadblocks in customer onboarding and proactively develop solutions to mitigate risks
• Document and analyze customer requirements meticulously, ensuring solutions are adaptable across diverse environments
• Evaluate customer demands critically, challenge inefficient requests, and recommend solutions that support long-term operational goals
• Facilitate client workshops, providing clear explanations of our standard processes and ensuring customer expectations are aligned
• Create financial process flows for Freight Audit and Payment which are in line with Kuehne + Nagel’s accounting and controlling guidelines
• Collaborate closely with internal teams and external stakeholders to ensure a smooth onboarding experience and timely decision-making

What we would like you to bring

• Proven experience in logistics process analysis and financial controlling or accounting
• Strong verbal and written communication skills to articulate technical and operational concepts effectively
• Excellent problem-solving abilities with a proactive approach to identifying and addressing potential challenges
• Detail-oriented mindset with a meticulous approach to documentation and process configuration
• Ability to critically assess and optimize customer requirements for long-term success
• Experience in leading client workshops and coordinating across multiple teams
• Strong collaboration and stakeholder management skills

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries
• People-Centric Culture: Join a team where your voice matters and people genuinely care
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet
• Rewards & Recognition: Get rewarded for your passion, performance, and potential
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit