Integrated Solutions Team Lead
Kurv is currently seeking a POS/Software Systems Technician Team Lead at our headquarters in Cleveland, Ohio. The role of a Team Lead demands a person who has strong leadership, loves to work with clients by phone, a knack for technical troubleshooting, and a commitment to learning and expanding on professional, industry and technical knowledge. Some on-call hours will be required for this position. The Team Lead oversees a small team of POS Support Technicians and File Builders.
Required Duties and Responsibilities:
- Respond to merchant inquiries via phone and e-mail.
- Provide merchant support and technical issue resolution on Point-of-Sale systems and applications.
- Perform maintenance and modification of various Point-of-Sale and software systems.
- Perform maintenance and modification of merchant gateway accounts using partner interfaces.
- Provide remote installation and training to new merchant accounts for various Integrated/POS Software solutions.
- Set-up, repair, deploy and reprogram Point-of-Sale equipment and/or software.
- Conduct and control remote training sessions utilizing TeamViewer, or other remote/web-conferencing applications.
- Pre-Sales support of Point-of-Sale, middleware, and other related products and services with internal clients, sales and vendor partners.
- Utilization of several different software and web-based systems
- Downloading, troubleshooting and training of stand-alone credit card terminals.
- Report, track and help analyze technical problems and issues associated with Kurv products or services.
- Participate in ongoing product and services training and effectively cross-train team members.