Integration Analyst
Strategic Communications Integration Analyst
Position Title: Integration Analyst- Public Safety
Location: Remote
Join Us: Our mission is to make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens.
Position Overview: The Integration Analyst is a customer-facing role that will assist in the implementation of technical services within public safety agencies. The Integration Analyst will analyze our customer’s technical landscapes, processes, and policies to recommend services that best suit their needs. This position requires roughly 50% travel.
Core Responsibilities
- Guide both internal and external stakeholders, through the different stages of technical implementation, including: requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing.
- Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies.
- Configure, schedule and maintain containerized software across a multi-cloud environment.
- Update external facing technical documentation to educate customers on our technical solutions
Experience, Education, and Certifications
- Associates degree or higher in relevant coursework required
- 1-2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role
- Public Safety industry experience is required.
- Passion for supporting law enforcement, first responders, and other government agencies.
- Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role.
- Strong organizational skills and ability to multitask.
- Excellent written and oral communication skills.
- Ability to work independently and towards a deadline with minimal oversight.
- Ownership over your own work and a commitment to every part of a task, from big picture to small details.
- Knowledge of API Integrations, XML, JSON and Kubernetes.
- Knowledge of SQL.
- Strong troubleshooting skills, the ability to read technical logs.
- Basic understanding of Linux systems.
- ISO 9001:2015 internal training to be completed within ninety (90) days of hire.
Physical Requirements:
Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.
Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.
Benefits: Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays
Other Benefits: Dog-friendly corporate office, wellness incentives, referral bonuses
Screening Requirements: Background Check, Drug Testing