Integration Engineer

We at OneArc are a well-established company specializing in the development of world-leading, game-based military simulations for major NATO powers and their allies. Our mission is to advance the industry by leveraging the latest technologies and trends, including whole-world simulation, virtual reality, motion tracking, and AI.

We are seeking a motivated Integration Engineer. The Integration Engineer (IE) provides OneArc technology demonstrations and capability overviews to potential customers in support of Business Development. The IE is responsible for OneArc software configuration, simulation scenario development, using interoperability middleware, and integrating 3rd party COTS technologies and OneArc’s technologies with various end-user simulation and training devices. This also includes prototyping the extensibility and use of OneArc products to existing and future customers and actively liaising between those customers and internal OneArc stakeholders. The IE will work with program managers, product management, and BD to capture customer technical needs and communicate technology gaps effectively with the engineering organization.

The IE represents OneArc to our customers. They are expected to become experts with our products, creatively help customers leverage them and communicate effectively. The IE reaches back within the OneArc organization for support when required.

The IE also represents our customers to OneArc itself. They support program management and product development by gathering and verifying customer requirements, investigating bugs, communicating customer use cases and product limitations, and advocating for the needs of our users.

This is a mid-level position; the successful candidate would be paired with more experienced IEs on moderately complex integration engineering tasks. The successful candidate should demonstrate some if not all of the below Key Areas of Responsibilities, Objectives, Skills, Education and Experience and Additional Attributes to a moderate standard.

Key Areas of Responsibility:

• Understand and master the gamut of OneArc products.
• Understand the customer's simulation and training use cases and objectives.
• Work with OneArc Project Managers, Business developers, and stakeholders to successfully deliver OneArc projects and/or demonstrations to our customers, including preparing and executing formal acceptance events.
• Perform product demonstrations/reviews and facilitate Product Manager input and approvals.
• Work with internal stakeholders and external customers to provide solutions to problems relating to the integration of OneArc’s products with third-party and/or bespoke equipment.
• Work on-site at customer facilities, including occasional travel to remote sites.
• Train end-users on how to use OneArc software, demonstrating best-practices.
• Build and maintain customer relationships by helping identify and solve their problems.
• Diagnose and debug technical issues and track them in JIRA.
• Coordinate lab operations such as running bespoke training events, installing software updates, or troubleshooting.
• Support the Project Manager in identifying and/or clarifying customer requirements and working with the development team to turn them into backlog items.
• Verifying and validating project requirements, including assisting QA with the development of Acceptance Test Procedures (ATP) to demonstrate compliance with project requirements and customer use cases.
• Provide software demonstrations to potential customers.
• Support industry exhibitions and trade shows.
• Provide “First Touch” calls with potential customers.
• Support building prototypes for customers to showcase capabilities.
• Ability to obtain a secret clearance or higher.

Objectives:

• Fosters healthy and trusting relationships with customers. Understands and represents the customer to internal OneArc stakeholders.
• Provide the Sales organization and our customers with strong, current and demonstrable technical expertise on OneArc’s products. A OneArc product “power user” with the skills and knowledge to troubleshoot and provide integration expertise for our customers.
• Demonstrates strategic thinking, identifying and relaying potential risks and opportunities for OneArc to internal stakeholders (Sales, Engineering, Product Management, PMO etc.).
• Constantly innovating technical and demonstrable skills. Involved with other OneArc’s Engineering and Support teams (sprint reviews, other projects, etc) and masters of “managing chaos.”
• Constantly reporting and documenting via appropriate means to relevant OneArc stakeholders.
• Possess a broad understanding of the Defence, simulation and training industry and domain from both a user and external/third-party technology perspective.

Skills:

• Basic understanding of military ground force Tactical Techniques and Procedures.
• “Power user” knowledge of Windows OS (eg ability to write .bat files).
• Experience with military simulations (live, virtual, or constructive) and/or military simulation gaming.
• Demonstrated public speaking and product presentation skills.
• Highly organized, able to manage time and tasks effectively.
• Excellent communicator.
• Proficient in English, both spoken and written.
  

Education and Experience:

• Bachelor's Degree or equivalent work experience
• Understanding of military simulations (live/virtual/constructive/gaming)
• Game design/development in any role
• Use of issue-tracking software for formal bug reporting

Additional Attributes:

• Quick thinking
• Excellent communicator
• Demonstrable passion and diligence
• Ability to work in a fast-paced environment
• Attention to detail
• Personable
• Willingness and ability to document
• International and domestic travel will be required for this position.
  

What you will get?

• We're not about all the hard work and no fun. Our office is relaxed, and we have no dress code. We do our best to look after our people. Below is a snapshot of the perks you'll get if you work with us.
• A diverse, challenging, yet fun work environment with real-life applications.
• Opportunity to work on top-of-the-line, cutting-edge products employed by military organizations and non-military users around the globe.
• Use of the latest hardware and software technology.
• Opportunity to use your skills even outside of your role, with the option to grow outside of your role.
• Ability to influence how we do things and have a direct impact on our products.
• Work with and learn from talented colleagues.
• Full-time employment with a competitive salary.
• Hybrid work environment: partial home office based on mutual agreement.
• 5 weeks vacation per year + 3 sick days.
• Various benefits, such as meal voucher allowance, office breakfasts, and a fully paid Multisport card.
• We don’t offer just a job. We want to give you the opportunity to grow and move the simulation market forward.