Integration Services Support Engineer
Posted Updated
Description
Reporting To: Manager, Integration Services Support
Shift: APAC (5:00 am - 2:00 pm IST) (India)
Job Summary
The Integration Services Support Engineer is responsible for maintaining, optimizing, and supporting our mission-critical enterprise platforms. This role focuses on applying Managed File Transfer (MFT) best practices using IBM Sterling B2B Integrator / File Gateway and managing enterprise job orchestration using Tidal Workload Automation (or similar products). As a key member of the team, you will provide critical Level 1 and Level 2 services and support across all phases of the platforms lifecycle.
Responsibilities
- Monitor MFT feeds to ensure the successful transmission and delivery of all files.
- Monitor system alerts for database connectivity, CPU, Memory, and disk space issues.
- Respond to all MFT Incidents and Tidal Alerts in timely and efficiently.
- Resolve all issues following documented SOPs including feed/job changes.
- Perform routine modifications as requested by stakeholders.
- Participate in testing solutions designed for new feeds/jobs using existing functionality or enhancements to our toolkit.
- Provide 24x7 on-call support for critical feeds and overall system stability and health.
- Perform Daily and Weekly Health Checks for MFT and Tidal/RMJ.
Candidate Requirements
- Must understand all phases of the project development life cycle using standard methodologies including business and logical analysis, design, and development of software applications.
- Effectively communicate with Business, Technology and Vendor stakeholders.
- Effectively communicate with Infrastructure resources (Cybersecurity, DBA, Wintel, Network, Firewall).
- Proven ability to complete assigned work in timely and quality manner.
- Demonstrate personal initiative to meet personal and professional goals.
Qualifications
- Demonstrable experience administering a production scheduling software application with industry best practices on Tidal Workload Automation/RMJ or a similar product.
- Working knowledge on creating Windows, SQL, SSIS, Script (PS/Batch) jobs, Events, Actions, Calendars on a scheduling platform.
- Proficient in maintaining and working on a multi environment (TEST/UAT/PROD/DR) Job Scheduling platform setup.
- Proficient in handling production failures on Tidal Workload Automation/RMJ.
- Demonstrable experience administering a production MFT software application with industry best practices on IBM Sterling B2B Integrator and Sterling File gateway on Windows.
- Proficient in developing and maintaining Business Processes.
- Experience with data communication protocols (SFTP, HTTP/s, SMTP, FTP, FTPS) and custom protocols.
- Experience with PGP/GnuPG encryption-decryption.
- Experience in Routing channel and Routing Channel Template creation.
- Experience working with XML, XSLT, SOAP.
- Experience in setting up and maintaining Trading Partners.
- Firsthand experience in resolving communication related issues with Trading Partners.
- Ability to work with messages and documents in different file formats like CSV, XML, EDI.
- Knowledge of SSRS and Splunk report development a plus.
Core Values
- Strong interpersonal, oral, and written communication and collaboration skills with all levels of management and stakeholders.
- Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines.
- Demonstrated initiative-taking approach to problem-solving with strong judgment and decision-making capability.
- Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
- Exemplifies our customer-focused, action-oriented, results-driven culture.
- Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
- Ability to act with discretion and maintain complete confidentiality.
- Dedicated to the firm's values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.