Integration Support Engineer

This is not an on-call support role. As our Integration Support Engineer, you will own Oddr's support function end to end, with full control over system changes and fixes and the independence to redesign processes and architecture once leadership approves your ideas. You will wear many hats: leader, integration engineer, automation builder, and customer partner. You will use Claude and other LLM tools to make support more agentic and automate repetitive work across Azure, DevOps, SQL, and cloud integrations.

The core responsibilities for the job include the following:

Own and Lead:

• Own the support board and be accountable for every support outcome.
• Decide on, build, test, and deploy fixes and changes to production.
• Propose process and architecture improvements; implement them independently once approved.
• Coordinate with engineering, product, and implementation to resolve issues.

Automate and Optimize:

• Build AI agents and workflows (Claude, other LLMs) for triage, log analysis, root-cause investigation, and customer replies.
• Replace repetitive manual work with scripts, scheduled jobs, and AI-assisted workflows.
• Turn team knowledge into reusable playbooks, prompts, and documentation.

Integrations, Cloud, and Data:

• Troubleshoot, build, and improve integrations using iPaaS, Azure services, REST/SOAP APIs, SFTP, JSON, and XML.
• Ship changes through Azure DevOps and SDLC practices.
• Write and optimize SQL for investigation, validation, and reconciliation.
• Shape cloud architecture for reliability, observability, and scale.

Customers:

• Work directly with customers as their technical partner, communicating clearly and proactively.
• Solve both technical and business problems, learning new systems as needed.
• Oddr: AI-powered billing, invoicing, and revenue intelligence for law firms.

Requirements:

• 5+ years in integration engineering or support, including leading or solely owning a support function.
• Proven ownership: driving changes independently and seeing improvements through.
• Hands-on use of LLM tools (Claude, ChatGPT, Copilot, or similar) to automate work.
• Scripting for automation (Python, PowerShell, or similar).
• Strong SQL and database troubleshooting skills.
• Experience with Azure (functions, logic apps, monitoring) and Azure DevOps or similar CI/CD.
• Solid grasp of cloud architecture, integration patterns, REST/SOAP APIs, and at least one iPaaS (e. g., Boomi).
• Curious, comfortable wearing multiple hats, and confident working directly with customers.
• Bachelor's degree in computer science, IT, or a related field.
• Able to work 6:00 PM - 5:00 AM IST.

Nice to Have:

• Experience building AI agents (MCP, tool-calling, LLM APIs).
• Azure, Boomi, or other cloud/iPaaS certifications.
• Experience with Intapp Integration Builder or legal-industry systems.

What Great Looks Like:

• You own the role: every issue has a clear owner, priority, and next step.
• Each quarter, more support work is handled by automation and AI.
• Root causes get fixed, not patched, and you deliver approved process and architecture improvements.
• Customers and internal teams see you as the go-to owner of support.