Integration Support Engineer

Interested candidates can share CV with krithikaprasad@virtusa.com

Apply in the Virtusa career page- Job Req ID- P-106037

Roles and Responsibilities :

• Design, develop, test, deploy, and maintain integrations between MuleSoft Anypoint Platform and various third-party applications using APIs.
• Provide technical support to customers on integration-related issues through phone, email, or chat channels.
• Troubleshoot complex integration problems by analyzing logs files, network traffic analysis, and other diagnostic tools.
• Collaborate with cross-functional teams to resolve incidents related to integrations.

Job Requirements :

Job Description - P-106037
We are looking for the Integration Support engineer who can perform the below activities:
API (Mulesoft) API Operations & Monitoring
Monitor API health, availability, and performance using Anypoint Monitoring and dashboards.
Respond to API alerts and incidents, ensuring timely resolution within SLA.
Monitor API traffic, response times, error rates, and throughput.
Identify and escalate recurring issues or performance bottlenecks.
Incident & Problem Management
Investigate API failures, connectivity issues, and integration errors.
Perform initial troubleshooting using logs and monitoring tools.
Coordinate with application development, infrastructure, and business teams to restore services.
Conduct root cause analysis and document resolutions.
Maintain incident records in ServiceNow or other ITSM tools.
API Deployment & Release Support
Support deployment of Mule applications to CloudHub, Runtime Fabric, or on-premises environments.
Validate deployments and perform post-deployment smoke testing.
Participate in change management activities and maintenance windows.
Roll back deployments when necessary following approved procedures.
Environment & Platform Support
Monitor Mule runtimes and worker health.
Restart applications or runtimes as needed.
Manage environment configurations under established governance.
Coordinate platform maintenance with infrastructure teams.
API Security & Access Management
Assist with API client onboarding.
Manage API access policies under defined procedures.
Support certificate renewals and credential updates.
Monitor authentication failures and security events.
Ensure adherence to organizational security policies.
Operational Documentation
Maintain runbooks and standard operating procedures.
Update knowledge articles after incidents.
Document configuration changes and operational processes.
Business & Partner Support
Support internal consumers and external partners using APIs.
Validate API connectivity during onboarding.
Troubleshoot integration issues with partner organizations.
Communicate planned outages and maintenance activities


Work Experience
6 to 12Years