Integration Support I

Open 51d

Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)

Working time: Monday – Friday. Night shift: 8:00 PM - 05:00 AM or 10:00 PM – 07:00 AM

As an Integration Support Specialist, you will:
1. Troubleshoot & Resolve Complex Customer Issues

Communicates task/ticket status and issues to client and coworkers
Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
Works directly with existing clients and trading partners on projects and provides production support.
Fields tickets that come into the Production Support Team department queue.
Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
Resolve issues while providing clear communication to the client.
Provide day to day operational support to the client and proactively identifies problems and make recommendations regarding solutions.

2. Support and Work with other internal departments

Requirements for Success:

Proficient English: TOEIC 800 or IELTS 6.5 and above (or equivalent skills)
ERP exposure or knowledge (NetSuite, SAP, etc.)
2+ years in a software support, client services or call center environment
Plus if you have:
- Experience with XML and flat file formats
- Knowledge of SQL or other scripting languages
Demonstrate the ability to work effectively in AI‑augmented environments by applying AI tools to enhance productivity, while exercising sound human judgment and accountability.
Identify automation opportunities within existing processes

See also