Integration Support Manager
Posted Updated
Description
• 8+ years in IT, including 3+ years managing an application / integration support or operations
team.
• Hands-on background in enterprise integration platforms — experience with SAP BTP,
Informatica and/or Confluent/Kafka strongly preferred.
• Strong service-management discipline (ITIL): incident, problem and change management at
scale.
• Experience operating high-volume, API- and event-driven integration estates.
• Proven people leadership, shift/coverage planning and stakeholder communication.
• Analytical mindset with a focus on KPIs, SLAs and continuous improvement.
• Fluent English for collaboration with a globally distributed team.
Preferred Qualifications
• ITIL certification.
• Experience transitioning integrations from project delivery into steady-state support.
• Familiarity with API management, monitoring and observability tooling.
• Exposure to a squad-based or product-oriented operating model.
• Awareness of enterprise architecture governance and integration standards.
team.
• Hands-on background in enterprise integration platforms — experience with SAP BTP,
Informatica and/or Confluent/Kafka strongly preferred.
• Strong service-management discipline (ITIL): incident, problem and change management at
scale.
• Experience operating high-volume, API- and event-driven integration estates.
• Proven people leadership, shift/coverage planning and stakeholder communication.
• Analytical mindset with a focus on KPIs, SLAs and continuous improvement.
• Fluent English for collaboration with a globally distributed team.
Preferred Qualifications
• ITIL certification.
• Experience transitioning integrations from project delivery into steady-state support.
• Familiarity with API management, monitoring and observability tooling.
• Exposure to a squad-based or product-oriented operating model.
• Awareness of enterprise architecture governance and integration standards.