Integrity and Assurance Manager (Quality Assurance)

We're hiring a Quality Assurance Analyst to join us in Bradford. This will be a maternity cover for 6-12 months with potential to become permanent due to company growth. This role will involve monitoring the Customer Journey whilst developing and implementing improvements to increase customer satisfaction and to mitigate risks. You will be managing the Quality Assessments of our People Services team, by auditing E2E activities and providing insight to the leadership team. Collect, analyse and i…