Intelligence Manager

Who We Are Looking For

We are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a GSOC team of six (6) analysts. The ideal candidate will have a deep understanding of security intelligence operations, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports.

Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24’s implementation of the GSOC and execute tasks related to the client’s integrated risk management and global security program. The PM will be located at Crisis24’s Cape Town, South Africa office and will be available to travel to client locations on occasion.What You Will Work On

Serve as primary liaison between the client and the client’s dedicated Crisis24 GSOC
Set priorities for the GSOC, direct analysts’ daily activities as necessary, ensure the team is meeting all deliverables promptly, and direct the GSOC’s response to incidents
Oversee the GSOC’s operations and intelligence functions, including intelligence collection, quality control, training, and delivery of GSOC products
Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs
Available for immediate consultation and informal information sharing with the on-duty team, as required
Backfill for analyst shifts as required
Regularly collaborate and benchmark with other Crisis24 managers and teams
Understand the client's footprint and interests to anticipate client needs
Deliver oral and written intelligence and programmatic briefings to members of the client’s security team or business leadership teams
Maintain relevant client metrics and produce regular reports
Other managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.)
Other duties as assigned within the scope of the dedicated client program

What You Will Bring

Education Requirements

Bachelor’s degree required; Master’s degree or equivalent experience is preferred

Work Experience

Minimum of seven (7) years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required. Previous 24/7 GSOC experience and managing at least one direct report preferred.

Skills/Knowledge Required

Exceptional analytic skills, including researching, writing, and briefing, and the ability to lead training for analysts in these skills
Extensive knowledge of analytic techniques and tradecraft a plus
Extensive customer service experience in a client-facing role
Experience mentoring analysts and leading complex projects with multiple participants or analysts
Effective problem-solving and multitasking skills with the ability to organize and prioritize work with little supervision
Establishing and maintaining positive professional rapport with colleagues, subject matter experts, and client contacts
Subject matter expertise in a location, security-related topic, or analytic process preferred
Foreign language and travel experience preferred
Experience overseeing other analysts' work and ensuring analysis meets company standards
Demonstrated ability to provide constructive feedback
Demonstrated ability to manage personnel
Demonstrated client interface and management skills
Effective problem-solving, time management, and people management skills
Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
Knowledge of Google Earth and Maps
Self-motivated, highly flexible, and possesses strong initiative
Be familiar with basic AI principles, tools, and prompting

Additional Information

Occasional evening and weekend work may be required on a case-by-case basis to meet Crisis24’s core 24/7 mission
Extensive periods of sitting
Occasional travel to client site may be required

Candidates will be asked to pass a pre-employment background check, as well as intensive writing and technology aptitude screenings as a condition of employment
EOE/AA Employer/Vets/Disability