Intelligent Solution Engineer

Work Location: Taichung,

Purpose of Job / Job Summary:
Manages technical relationships directly with customers and brings wide and deep SKF knowledge, thru in- depth responses to technical enquiries, handling technical complaints and managing technical risks, using previous knowledge acquired industrial business area.

Key Responsibilities
1. To support sales to promote company products(CoMo/EnlightAI/MaPro/Lubrication system/ReconOil…etc.). Require to get familiar with product demo and to communicate with technical team to feedback local customer’s requirement or questions.
2. To identify and analyze technical details of customer's requirements and to communicate these clearly and accurate to both the customer and the SKF organization.
3. To support regular company product repair/calibration tasks.
4. To support application reviews on machines and equipment.
5. To work closely with the sales organization, contribute to opportunity generation and support the development of value-added solutions.
6. To understand, use, interpret and verify results from basic (application) engineering software’s to create value for customers.
7. To be responsible for customer relationship management at the engineering level.
8. Design data collection solution according to the customer's site environment.
9. To participate in the execution of Root Cause Analysis of the customers' application.
10. To support internal and external trainings.
11. To represent SKF and its products and services at customers and institutions through visits, presentation, seminars and fair.
12. To act in some engineering projects
13. To follow management instructions and procedures, to report Environment Health and Safety (EHS) risks and EHS related incidents, to follow quality specifications and requirements, identify quality risks and opportunities for improvement.