Intensive Case Manager

Required Education/Certification/Licensure

· Intensive Case Manager I: Bachelor’s degree in a human service field or bachelor’s degree in social work, and meets qualifications as QIDP, QMHP or CMHP.

· Intensive Case Manager II: Bachelor’s degree required in social work, and is a Fully Licensed Bachelor Social Worker (LBSW), or a Master’s degree in a human services related field. Meets qualifications as a QIDP, QMHP, or CMHP.

· Must possess a valid U.S motor vehicle operator’s license and successfully complete a motor vehicle record check.

Preferred Education/Certification/Licensure

· Master’s degree in Social Work with either a LLMSW or LMSW licensure with the State of Michigan.

· Master’s degree in Counseling with either a LLPC or LPC, licensure with the State of Michigan.

· Certified Advanced Alcohol and Drug Counselor (CAADC) or Certified Alcohol and Drug Counselor (CADC).

General Summary

Under the direction of the Supervisor, Intensive Case Management, the Intensive Case Manager provides culturally competent and trauma informed services to all consumers, assists consumers to design and implement strategies for obtaining services and supports that are goal-oriented and individualized. responsible for assessment, planning, linkage, advocacy, coordination, and monitoring to assist consumers in gaining access to needed health and dental services, financial assistance, housing, employment, education, social services, and other services and natural supports developed through the person-centered planning process. The Intensive Case Manager incorporates LifeWays’ mission, vision, and values into all decision-making processes.

Essential Functions

When working with consumers needing case management services:

1. Assures that the person-centered planning process takes place and that it results in the individual plan of service (IPOS) as appropriate based on the medical necessity of the individual.

2. Assures that the plan of service identifies what services and supports will be provided, who will provide them, and how the case manager will monitor (i.e., interval of face-to-face contacts) the services and supports identified under each goal and objective.

3. Oversees implementation of the individual plan of service, including supporting the consumer’s dreams, goals, and desires for optimizing independence; promoting recovery; and assisting in the development and maintenance of natural supports.

4. Assures the participation of the consumer on an ongoing basis in discussions of their plans, goals, and status.

5. Ensure individually tailored combination of services and supports that may vary in intensity over time and is based on individual need.

6. Identifies and addresses gaps in service provision as well as monitoring under- and over-utilization of authorizations.

7. Coordinates the consumer’s services and supports all providers, making referrals, and advocating for the consumer.

8. Assists the consumer to access programs that provide financial, medical, and other assistance such as home help and transportation services.

9. Assures coordination with the consumer’s primary and other health care providers to assure continuity of care.

10. Coordinates and assists the consumer in crisis intervention and discharge planning, including community supports after hospitalization and or consumers with AOT, and NGRI status order in place.

11. Facilitates the transition (e.g., from inpatient to community services, school to work, dependent to independent living) process, including arrangements for follow-up services.

When working with consumers needing supports coordination services:

12. Assures all necessary support and services are provided to enable the consumer to achieve community inclusion and participation, productivity, and independence in home and community-based settings.

13. Develops an IPOS using person-centered planning process, including revisions to the IPOS at the consumer’s request or as the consumer’s changing circumstances may warrant.

14. Linking to, coordinating with, follow-up of, and advocacy with all supports and services, including the Medicaid Health Plan, Medicaid fee for service, or other health care providers.

15. Monitors Habilitation Supports Waiver and other mental health services.

16. Ensures planning and/or facilitating planning using person centered principles. This function may be delegated to an independent facilitator chosen by the consumer.

17. Duties include but are not limited to: Assessment, Person-Centered Planning, crisis intervention, and care coordination as applicable by staff credentials.

NOTE: The lists of essential and additional functions are not exhaustive. They may be supplemented as necessary from time to time.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job description will be reviewed periodically as duties and responsibilities change with business necessity.