Intensive Case Manager - New Beginnings (Adult Housing Programs)
Posted
Intensive Case Manager - New Beginnings (Adult Housing Programs)
Mission Statement
We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.
Benefits of working at HELP of Southern Nevada
15 Paid Holidays
Birthday Holiday
Paid sick and vacation time
403B
90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance
Employee Assistance Program (EAP)
Hours: Monday - Thursday
Status: Full-Time - Non-Exempt
Reports to: Adult Housing Programs Supervisor
About the Department:
The New Beginnings Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC). Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.
Job Summary:
- Under the direct supervision of the AHP Supervisor, the New Beginnings Intensive Case Manager provides direct intensive case management services to chronically unhoused adults.
- Conduct initial interview/intake and client needs assessments
- Provide case management and supportive services to clients moving into long-term housing
- Create individualized case plans with each adult member of the household, based on the client's needs
- Review the client's treatment plan monthly, update the client's case plan, and track outcomes
- Connect clients with wrap-around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Energy Assistance Program, holiday programs, etc.
- Connect clients with mainstream programs including but not limited to; Medicare, SSI, and SSDI
- Provide clients with referrals and resources for other social services and partner agencies
- Meet with clients to complete income calculations and rent requests regularly
- Conduct weekly and semi-monthly home visits
- Provide transportation to clients to for appointments
- Enter case notes into HMIS daily, ensuring captivity of client's progress
- Maintain audit-ready files
- Maintain clear boundaries with all clients and providers ensuring ethical standards are not compromised
- Facilitate Life Skills Training sessions for clients as needed
- All other related duties as assigned by management for the needs of HELP of Southern Nevada
The ideal candidate will possess the following knowledge, skills, and abilities:
- Knowledge of local social service agencies, programs, and issues as they pertain to the local unhoused population
- Knowledge of applicable statutes, ordinances, and codes
- Knowledge of social service work, interviewing, and referral techniques
- Ability to analyze situations, exercise appropriate judgement, and adopt an effective course of action
- Ability to communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations
- Demonstrate strong written, verbal, and listening skills, along with the ability to independently initiate and respond to various forms of correspondence to all business contacts
- Ability to be flexible, adjust to shifting priorities while remaining organized
- Ability to understand and follow all agency policies and procedures
- General computer knowledge, and the ability to use Microsoft Office software
- Ability to work flexible hours, as required by the client caseload
- Ability to perform accurate mathematical equations, calculate client's rent/ utility costs
Required Qualifications:
- Proof of Highschool Graduation or GED
- 2 years' experience with data entry, compliance, or related field
- Previous experience working with unhoused population
Preferred Qualifications:
- Bachelor's Degree in Social Work or related field