Intensive Outpatient Program Coordinator
Benefits/Perks
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
New Patient Intake & Coordination
- Respond to inquiries from prospective patients seeking mental health services.
- Conduct initial intake calls to gather demographic, clinical, and scheduling information.
- Assess the urgency and appropriateness of services requested and guide patients accordingly.
- Schedule new patient appointments with appropriate providers based on clinical fit, availability, and insurance network status.
Insurance Verification & Eligibility
- Verify mental/behavioral health insurance benefits before the first appointment.
- Confirm patient eligibility, co-pays, deductibles, out-of-pocket maximums, and service limits.
- Communicate benefit details to patients clearly, including potential out-of-pocket costs.
- Contact insurance companies directly or use verification portals as needed.
Pre-Authorization and Documentation
- Determine if prior authorization is required for services and obtain it when needed.
- Collect and upload all required documents into the EHR (Electronic Health Record) system.
- Maintain accurate records of insurance conversations, authorizations, and benefit summaries.
Interdepartmental Coordination
- Work closely with billing, clinical, and administrative teams to ensure a smooth onboarding experience.
- Alert clinical staff to any coverage limitations or delays that may affect patient care.
- Assist in transitioning new patients into ongoing care by tracking appointment follow-through and troubleshooting insurance issues.