Overview

Inter-Company Customer Service & Production Planner

Are you a relationship builder who loves turning moving parts into a clear plan? Join Morgan as the link between our inter-company customers and manufacturing teams—keeping orders, inventory, schedules, and commitments moving in the right direction.

Responsibilities

What You’ll Do

• Serve as the primary contact between inter-company customers and facility teams.
• Prepare quotes and manage order entry, acknowledgments, and follow-up.
• Build achievable production schedules around demand, capacity, materials, and lead times.
• Monitor inventory, replenishment needs, forecasts, and delivery commitments.
• Partner with Supply Chain, Sales, Engineering, Production, and Manufacturing to resolve issues.
• Identify demand and capacity conflicts early and help drive solutions.
• Use ERP planning messages and production data to keep priorities aligned.

Qualifications

What You Bring

• High school diploma or equivalent.
• Customer service, planning, or manufacturing experience.
• Strong communication, organization, negotiation, and follow-through.
• Confidence working across departments and building lasting customer relationships.
• Proficiency with Microsoft Word and Excel.
• Bachelor’s degree, CPIM certification, or five years of manufacturing experience preferred.

U.S. Person Requirement

Due to export control requirements, applicants must be:

• Citizen of the United States, or
• Permanent resident alien of the United States, or
• Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer Ind-1