Interior Landscaping / Holiday Account Manager

About KEI

Since 1926, KEI has been enhancing the beauty and functionality of Wisconsin’s outdoor spaces. Headquartered in Oak Creek, we deliver full-service landscape management across the region—from streetscapes in Milwaukee to sports fields, corporate campuses, HOAs, healthcare, and educational institutions.

At KEI, our mission is simple: to provide clients with innovative, sustainable, and high-quality solutions backed by a team of passionate landscape professionals.

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Position Overview

KEI is seeking a client-focused Interior Landscaping / Holiday Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, the Account Manager is responsible for building long-term client relationships, managing service contracts, coordinating with operations teams, and identifying opportunities to enhance client properties through KEI’s full suite of services.

This role requires a blend of strong customer service, operational oversight, and horticultural knowledge to ensure KEI consistently delivers on its promise of excellence.

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Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.

• Build trust and credibility through regular site visits, proactive communication, and responsive problem-solving.

• Conduct property walks with clients to identify opportunities for enhancements and improvements.

Contract & Service Oversight

• Manage the delivery of contracted landscape maintenance services, including turf care, irrigation, seasonal color, pruning, snow/ice management, and other related services.

• Monitor quality standards and ensure crews are aligned with KEI’s service expectations.

• Coordinate with operations teams to schedule services, address client requests, and resolve issues promptly.

Enhancement & Growth

• Identify and propose enhancement opportunities to improve client properties and expand KEI’s scope of work.

• Prepare and present proposals, working with estimating and operations teams to ensure accuracy and profitability.

• Collaborate with the Business Developer to pursue additional work within assigned accounts.

Financial & Administrative Management

• Monitor account budgets, profitability, and billing accuracy.

• Ensure timely contract renewals and assist with client retention strategies.

• Track client satisfaction through surveys and feedback, taking proactive steps to maintain long-term relationships.

• Bachelor’s degree in Horticulture, Landscape Management, Business, or related field preferred.

• Required: 3+ years of experience in commercial interior landscape / Holiday account management, customer service, or related role.

• Strong knowledge of horticulture, turf care, irrigation systems, and snow/ice management practices.

• Excellent communication, negotiation, and organizational skills.

• Proven ability to manage multiple clients and priorities in a fast-paced environment.

• Self-motivated, proactive, and committed to providing exceptional client experiences.

• Proficiency with CRM and work order management software is a plus.