Intermediate Software Engineer

The Intermediate Software Engineer is responsible for assisting in the analysis, design, execution, assessment and troubleshooting of software programs and applications. This includes configuring, coding, developing, and documenting software specifications throughout the project life cycle. In addition, the Intermediate Software Engineering stream will support day-to-day operations and production support. The Intermediate Software Engineer will work on system changes, along with incidents, requests, tasks, and problem resolution, including off-hours problem resolution of supported applications Strategy and Planning Contributes to evaluation of design options and approach. Performs estimating, prioritizing, planning of tasks to deliver reliably and consistently to plan. Estimates feasibility of requests and negotiates on deliverables. Stay up to date with emerging trends and technologies in software development. Participates in software analysis/development and system configuration changes. Analyzes, and evaluates user needs to determine solution design and impact of proposed changes to application(s). Collaborates with team members on design and impact of proposed changes. Develop and review software programs, code, and unit tests for new and existing applications and systems, ensuring functional requirements are met. Responsible for writing system documentation including design docs, implementation checklists and plans, operating and on-call procedures as defined by the methodology. Participates in code and implementation reviews. Assists in the implementation of application changes. Gains exposure through observation and troubleshooting in complex tasks with team members. Mentor and evaluate work of junior software engineers. Operational Management Responds to queries about system functionality and provides problem resolution. Monitors ServiceDesk queue and triages tickets accordingly Coordinates problem reviews, resolution and troubleshoots problems. Provides ongoing system maintenance and monitoring to ensure adherence to defined SLAs. Perform troubleshooting and root cause analysis in support of incident and problem management and recommend options to address identified issues. Progressively becomes knowledgeable and resourceful for the applications being supported. Continually suggests process improvements by identifying opportunities for automation. Participates in the development, implementation, and maintenance of plans to ensure the continuation of critical operations in the event of a disaster or interruption.