Intermittent Customer Service Assistant 1 (20083603)

Who We Are The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most. As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service. Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans. Our Guiding Principles Making an IMPACT for the customer: Inclusive Motivated Proactive Accountable Customer-Focused Teamwork For Information on Benefits, please click here . What You'll Do The Division of Unclaimed Funds reunites Ohioans with their hard-earned but forgotten money. This includes taking reports of unclaimed funds that result when an account becomes dormant and the business no longer has contact information for the account owner, holding these funds for safekeeping and working aggressively to track down the rightful owner. Conducts search of hardcopy or computerized records Answers a multi-line telephone system (i.e., takes messages, refers calls, greets walk-in customers, directs and/or registers customers; furnishes printed materials or claim forms.) Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/service Mails out correspondence and other information as necessary Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed (e.g., maintains record of calls and inquiries received and handled) Additional Information This position is a temporary, intermittent position and cannot exceed 1000 hours in a fiscal year.