Intermodal - Customer Service Manager

Role Purpose:

Manage high profile customers/accounts via phone and emails in a fast-paced operations environment. Manage information flow between internal and external customers to effectively plan, track and communicate shipments. Apply problem-solving techniques utilizing various logistics management tools.

Duties and Responsibilities:
A person in this position performs the following functions:

• Assess, prioritize and respond to multiple data inputs effectively
• Act as front-line contact with customers through professional verbal and written communication
• Manage customer relationship through effective transportation planning and communication
• Apply strategies to improve company and customer trends/processes

Working Relationships:

Clients
Other Customer Managers

Knowledge, skills, experience & education:

• Maintain a positive, willing, team-oriented attitude
• Organized and self-motivated
• English Professional verbal and written communication skills
• Proficient with MS Office suite
• Transportation and Intermodal experience are preferred