Intern - Customer Success

This is a remote position.

• Lead Generation
  • Research and identify potential hotels, booking partners, travel agencies, and corporate prospects.
    
  • Maintain and update lead databases using Google Sheets/CRM.
    
• Business Development Support
  • Support the team in cold calling, follow-ups, meeting coordination, and partner communication.
    
  • Assist with hotel visits and partner onboarding activities.
    
• Marketing Support
  • Assist with social media, content, campaign, promotional, and event-related activities.
    
  • Support preparation of marketing materials and partner communications.
    
• Market Research
  • Research hotels, competitors, travel trends, booking channels, and potential business opportunities.
    
  • Prepare simple reports and market insights for the team.
    
• Sales & Channel Support
  • Assist in developing offline booking points and online partnership channels.
    
  • Follow up with existing leads and support partner relationship activities.
    
• Reporting & Coordination
  • Maintain daily activity reports and lead updates.
    
  • Coordinate with Business Development, Marketing, Reservation, and Customer Success teams.
    

Requirements

• Currently studying or recently graduated in BBA, Marketing, Business, Tourism, Management, or related fields.
  
• Good communication and interpersonal skills.
  
• Comfortable with cold calling, field visits, research, and direct communication.
  
• Basic knowledge of Google Workspace, Google Sheets, Microsoft Office, and social media.
  
• Proactive, disciplined, target-oriented, and willing to learn.
  
• Interest in TravelTech, SaaS, hospitality, sales, and digital marketing will be an advantage.
  

Benefits

• Monthly Internship Allowance/Stipend based on company policy.
  
• Hands-on experience in TravelTech, Hotel SaaS, OTA, Sales & Marketing.
  
• Direct exposure to hotel acquisition and B2B partnership development.
  
• Opportunity to participate in client meetings, hotel visits, events, and field activities.
  
• Practical experience in lead generation, sales, marketing, CRM, and business development.
  
• Mentorship from experienced business and marketing professionals.
  
• Performance-based career opportunity for suitable interns after completion of the internship.