Intern - Customer Services (Customer Experience & Project Coordination)
Mercedes-Benz Hong Kong Limited (“MBHK”) is responsible for the wholesale business for all imported passenger vehicles and commercial vehicles under the brand name of Mercedes-Benz in Hong Kong and Macau. A chance to unleash your potential by participating our Internship Program for both local and overseas student. We are seeking a proactive and detail-oriented intern to support our Customer Experience & Retention initiatives. In this role, you will support the coordination and execution of customer experience and retention projects with our key retail partner, contributing to customer satisfaction and long-term brand value.
Internship Period\: ASAP, 6 Months, Full-time
Working Hours\: Monday – Friday; 9 am – 6 pm
Responsibilities\:
Customer Experience & Retention Project Execution
Support project-based coordination with our key retail partner, focusing on customer experience enhancement and retention initiatives
- Support the rollout and execution of the CX Engine, including coordination on survey rollout, data tracking, and follow-up actions
- Take ownership of assigned tasks within projects from planning through to completion, under guidance from the team
- Coordinate both external and internal execution to ensure smooth end-to-end delivery
Project Tracking & Coordination
- Track key retail partner's regular project proposals, ensuring all required information/documents are submitted on time
- Use a simple structured checklist to flag missing or unclear items before internal review
- Coordinate between internal team and our key retail partner to close outstanding gaps smoothly
- Maintain a running tracker of project/event status, deadlines, and outstanding action items
- Proactively flag delays or blockers to keep projects on track
- Prepare short, clear progress updates for internal review
Others
- Support ad-hoc projects (event support, communication write-up, etc.)
- Support documentation and record-keeping for ongoing projects