Intern, IT Enterprise Cloud Infrastructure Support and ITIL
We are seeking a motivated and enthusiastic Intern, IT Enterprise Cloud Infrastructure Support and ITIL to join our Enterprise IT Operations team. This internship provides hands-on exposure to cloud infrastructure operations, IT service management (ITIL), enterprise applications support, and operational governance within a hybrid cloud environment (Microsoft Azure and on-premises infrastructure).
The intern will support day-to-day operational activities, monitoring, documentation, incident management processes, and continuous improvement initiatives while gaining practical experience in enterprise IT operations and cloud technologies.
Key Responsibilities
Cloud Infrastructure & Application Support
- Assist in monitoring and supporting enterprise cloud infrastructure and applications within a hybrid environment (Azure and on-premises).
- Support the administration and monitoring of Microsoft Azure services, including virtual machines, storage, networking, and identity management.
- Assist in troubleshooting basic infrastructure and application issues under the guidance of senior team members.
- Support system health checks, performance monitoring, and operational reporting activities.
ITIL Service Management
- Assist in Incident, Problem, Change, and Service Request Management processes using IT Service Management tools such as ServiceNow.
- Help track and follow up on support tickets to ensure timely resolution and SLA compliance.
- Support root cause analysis activities and documentation for recurring issues.
- Participate in service improvement initiatives and operational governance activities.
Monitoring & Operational Governance
- Support monitoring activities using tools such as Azure Monitor, Datadog, or similar observability platforms.
- Assist in reviewing system alerts, logs, and performance dashboards.
- Help maintain operational documentation, standard operating procedures (SOPs), and knowledge articles.
- Support IT compliance, audit preparation, and governance reporting activities.
Project & Deployment Support
- Assist project teams during system deployments, application releases, and production cutovers.
- Support testing, validation, and post-implementation monitoring activities.
- Participate in knowledge transfer sessions and project documentation updates.
Documentation & Continuous Improvement
- Create and maintain documentation in collaboration platforms such as Confluence.
- Assist in process improvement and automation initiatives.
- Support data collection, reporting, and analysis for operational metrics and service performance.