Intern IT Helpdesk
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Summary
Provide in-person IT support to end users in Barcelona, handling desktop issues, hardware, software, and office tech for a global team.
The IT Helpdesk role is to ensure end users are receiving the appropriate day-to-day IT assistance. The IT Helpdesk will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. The IT Helpdesk intern will report to the IT Support Manager.
Responsibilities:
·General IT support to a global user group (Barcelona, London, Madrid)
·Windows 11 Workstation support
·Outlook support
·MS Office End User support
·Internet and Multimedia Technologies
·Hardware Support on laptops, printers, and other IT equipment
·Maintenance of mobile phones
·Compile an IT material inventory
·Update the office network map
·Meetings rooms daily checks
Requirements:
Higher graduate training course (CFGS) in IT
Fluent in Spanish and English (high level) a must.
Profile:
·Service oriented person
·Strong analytical abilities
·Takes ownership in addressing issues and solving problems
·Organized
·Precise, attention to detail
·Flexible
·Team player
Terms of employment:
·Duration: 6 months
·Initial training provided
·Schedule: part-time (20 hours/week)