Intern - IT Operations (Voluntary), MariBank

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

• IT Onboarding & Offboarding: Assist in the end-to-end setup of IT access, hardware provisioning for new hires, and secure credential/asset revocation for exiting employees.
• Identity & Access Management: Assist in creating, modifying, and managing VPN accounts, email addresses, and internal system access.
• Device Preparation & Deployment: Image, configure, and deploy corporate laptops, mobile devices, and essential peripherals based on company security standards.
• Service Desk Management: Monitor, acknowledge, and manage L1 service desk tickets, ensuring timely resolution, proper logging, and escalation of complex issues to L2/L3 engineers.
• End-User Troubleshooting: Resolve basic hardware, software, network (Wi-Fi/LAN), and enterprise application issues.
• Physical & Remote Support: Provide physical deskside support for employees at the Mandaluyong office and secure remote support for staff working from home.
• Asset Management: Help track and update the IT asset inventory, ensuring all deployed and stored hardware is accurately logged.

• Core Technical Knowledge:
  • Basic understanding and hands-on familiarity of enterprise operating systems (Windows and macOS).
  • Familiarity with basic networking concepts (TCP/IP, DNS, VPNs, Wi-Fi troubleshooting).
  • General understanding of hardware components and peripheral connectivity.
  • Logical problem-solving abilities and foundational knowledge of IT troubleshooting frameworks.
  • Familiarity with enterprise productivity tools (Google Workspace or Microsoft Office 365).
• Soft Skills:
  • Customer-centric mindset with strong verbal and written communication skills to effectively guide non-technical users through fixes.
  • Strong critical thinking and problem-solving abilities.
  • High attention to detail, especially when handling user access and inventory data.
• Education & Work Arrangement:
  • Currently enrolled as a 3rd or 4th-year undergraduate student taking up Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
  • Must be amenable to working on-site at The Podium, Mandaluyong City and Gateway Office (as needed)
  • Can commit at least 3 months / 480 hours of voluntary internship